Suure

Support

One question. One answer. No hedging. Here's how it works, and how to get help if something's not behaving.

Frequently asked

How it works

Do I need an account?

No. Suure has no sign-up, no login, and no account of any kind. Open it and ask.

How it works

Does Suure need the internet?

No — Suure runs entirely on your device. It works fully offline, including in airplane mode. Nothing you type is ever sent anywhere.

How it works

What's the small label under some answers — "on-device model" or "offline mode"?

Suure can use two different engines to answer, and this label tells you which one just ran. "On-device model" means your iPhone's built-in Apple Intelligence model reasoned about your question directly on your hardware. "Offline mode" means Suure used its own lightweight built-in logic instead — this happens automatically on devices that don't support Apple Intelligence, or if Apple Intelligence isn't turned on. Either way, nothing ever leaves your phone.

Troubleshooting

I keep seeing "offline mode" but I have a newer iPhone — what gives?

A few things to check: make sure Apple Intelligence is turned on under Settings → Apple Intelligence & Siri, make sure your device supports it, and give it a little time after first enabling it — the on-device model needs to finish downloading over Wi-Fi before it's ready to use.

Troubleshooting

An answer felt off or unhelpful — what should I do?

Suure gives its best real-time read on a question, but it isn't a substitute for professional advice on anything serious — financial, medical, legal, or safety-related. If a specific answer seemed wrong or wildly off, we'd genuinely like to hear about it — see below.

Still need help?

Send us a message and we'll get back to you as soon as we can.

✉ brixtimsupport@gmail.com

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